“On behalf of the Consumer Products Fall Conference
Committee, I would like to thank you for your stimulating presentation.
Although we were short on time, you did a superb job of getting the message
across about the need to work together before good service can be provided to
the customer.” Product Manager – Highmark
Blue Cross/Blue Shield
“You will be
delighted to know that from the reports back I have had following the training
just about all the groups are putting into practice many of the things they
learnt during the week. In the light of further developments within the
organization, early in the new year techniques our trainers learnt will come in
particularly useful.
Certainly everyone is full of praise for your contribution
and on behalf of the team I should like to formally record my appreciation of
your efforts not to mention your stamina in doing what you did so soon after
stepping off the plane.” Personnel Resources Manager – Courage Limited, London, England
“…the feedback I’ve received regarding the course has been
very positive. Not only did the participants learn editing and organizational
skills they feel are valuable, they enjoyed the course and your presentation of
the material as well. Thank you for your efforts on our behalf. I enjoyed
working with you and look forward to future projects.” Training &
Development –Rite Aid
“I am pleased to
recommend Harriet Franklin’s writing programs. As Director of Educational
Systems at Children’s Hospital of Pittsburgh and as a participant in her
Effective Writing Course, I speak from experience. Harriet’s quality programs
and her excellent platform skills have made her one of our most popular
consultants.
She has conducted
training programs to improve the writing skills of our hospital personnel –
managers, supervisors, and administrative assistants – for the past several
years.
As you will see when
you meet her, Harriet is a dynamic woman. Her knowledge of and enthusiasm for
effective writing skills is noted in the evaluations from participants in her
seminars. They spread the word to others who request that she return to train
them. I am sure her word-of-mouth advertising will increase attendance at your
seminars.
The best feature of her programs is that they get results.
Memos, letters, and reports from Harriet’s trainees reflect her emphasis on
clarity, precision, and you-orientation.” Director of Education – Children’s Hospital of Pittsburgh
“We wish to extend our
sincere appreciation for your excellent presentation of the “Writing Skills for
Office Personnel” workshop. As indicated by the comments on the attached
workshop evaluation summary, participants found your presentation both clear
and effective.
We look forward to your
next presentation of this workshop as well as your presentation of the
“Executive Business Writing” workshop.
Again, thank you for your continued contributions to the
Staff Development Program.” Associate Director, Human Resources – University of Pittsburgh
“Thank you once again for the outstanding program on
Communications. The verbal feedback, as well as the evaluations, were
excellent. It is our hope that the skills “communicated” by you will be
utilized by all the participants. I know that I have already begun to be more
conscious of the communications process because of my involvement in the
seminar. I look forward to working with you again.” Staff Development
Instructor – UPMC Montefiore
“I handle the major donor and corporate fund raising for
Carnegie Institute and have been very successful, but you sent me scurrying
home to rearrange/rewrite one of my letters that I was still unhappy with.
Thank you and I surely hope to meet you again in the near future. You were a
delight.” Development Associate – Carnegie
Institute
“I have reviewed the tape on the presentations of our
participants. There is no doubt that significant improvement has been made from
the first presentation to the last. This proves that you employed effective
techniques.” Sr VP – National City Bank
“I want to thank you
for an outstanding presentation at our recent seminar. I’ve reviewed many of
the critique sheets and it appears you left a standing impression on all the
attendees. I’m hopeful that future business contacts will come out of it.”– National Association of Accountants
“You make my job so pleasant; for as you know, the
evaluations were very positive and I find it satisfying to pay for quality!
Thanks for your time and effort, Harriet.” Associate Director, Education – Magee Womens Hospital
“I am most appreciative of your professional flexibility in
handling the time problem as you did. After consuming 32 bottles of champagne
before lunch, the group operated reasonably well for you….a testament to your
skills at motivating or mesmerizing!” Assistant Provost – University of Pittsburgh
“As I told you by telephone I confirm with a written word
or three, the seminar you conducted for us was super (inadequate word). The
entire session was fun and informative. All of the after-comments were most complimentary.
We will probably be calling on you for another program. Meanwhile, keep the
sparkle in your presentation.” Executive Vice President – Pennsylvania Association of Credit Management
“I would like to express our sincere appreciation to your
for speaking at the Eastern Division Credit Women’s Conference held earlier
this month. Your discussion on Communication was most appropriate and well
received. It was a pleasure to have you join us for our conference, and we
thank you once again.” VP & Program Chair – National Association of Credit Management – Western PA
“I wish to thank you
again for your excellent seminar to the National Association of Accountants.
All of the participants enjoyed and profited by your suggestions on better
speaking, listening and writing.
Thank you again and the NAA looks forward to working with
you again in the future.” Director of Professional Development – National Association of Accountants –
Pittsburgh
“I thank you for all your preparation efforts and time in
presenting the seminar. All those who attended have indicated they learned a
great deal from your presentation. Your presentation was well worth attending.
Having had the opportunity to listen to you, my fellow members and myself would
like to extend our greatest compliment to you - - you are an excellent
teacher.” Program Chairperson – Administrative
Management Society
“We really appreciated your willingness to address our
members at our Fall District Meeting. Even though our time together was brief,
your presentation gave us much to think about when we practice the art of
communicating. The exercise was a big hit, too. I hope you were pleased with
the responses. Perhaps you will be hearing from some of us in the future. My
best personal wishes to you for continued success.” Director – PA Federation of Business &
Professional Women’s Clubs, Inc.
“Speaking as a student who was in great need of remedial
tutoring on Communications, the Seminar which you conducted for us was a total
success. I thought you should know that all of the after-comments of the other
participants were most complimentary. A simple “Thank You” seems inadequate but
my remedial tutor tells me, “Keep it Simple”.” Executive VP - Pennsylvania Association of Credit
Management
“You will be pleased to know that your clerical skills
workshop made a positive impact here. The majority of participants were highly
satisfied with the training, and some real progress has been noted. They have
been much more confident in suggesting changes to written correspondence. Thank
you for all your help. We really enjoyed working with you , and hope we can
make use of your skills and services again in the future.” Administrative
Assistant – Urban Redevelopment
Authority of Pittsburgh
“Thank you, again, for agreeing to speak at the Insurance
Women of Pittsburgh’s September dinner meeting. Your topic was very well
received by our members in attendance and our only regret was that we couldn’t
allot you more time. For future reference, I’d like to ask you to send me a
list of full day seminars you have available geared toward women in business.
We are considering offering something along those lines in the spring.” VP – Insurance Women of Pittsburgh
“Your presentation at our Board meeting “Reports, Oral and
Written” not only was educational as planned, but spellbinding for all of us.
Filled with information, “zingers” and enthusiasm, you surpassed our
expectations! Truly, you are a role model, a perfect example for the materials
you “teach.” We thank you for all of us. We know that our Board reports, “Oral
and Written” will improve as will the quality of our meetings, the purpose of the day. Perhaps you
will return to check results of the Franklin experience with the Pittsburgh
Board of NCJW. We appreciate your generosity in sharing your talent and wish
you continued success.” VP in Charge – National Council of Jewish Women
“We enjoyed the seminar last night. It was very informative
and I feel our agents got a lot of information out of it that they will sort
through and find helpful to them. We will be in touch with you concerning
further seminars.”– Freeman Realty
“I wanted to write you a note to let you know how much I
enjoyed your presentation at the Professional Development for Women seminar at
the Hyatt. You were superb!” – Matrix Event Management
“Thanks for coming to lecture to our group. Our staff found
it to be very informative as well as interesting.” Associate Professor of
Otolaryngology – University of
Pittsburgh Medical School
“It was a great pleasure to meet you. I really enjoyed your
presentation and await anxiously for any data you may send us.” Marketing
Manager – Pearson, Rio de Janeiro,
Brazil
“Information-packed! 100% nuts and bolts and 0% fluff. This
was the best seminar I have ever attended – and pleasurable, too.” – Brite Site
“The two days spent in this seminar whizzed by because of
the excellent information and instruction. This seminar was one of the most useful
and interesting I have ever attended.”– Magicuts,
Inc.
“Excellent instructor at seminar. Well worth the time and
money spent! Thanks very much for one of the best training sessions I’ve ever
attended.”– Swenson’s Ice Cream
“This operations manual seminar was one of the most
worthwhile and informative seminars I have ever attended. Bravo – real
take-home value!”– Dynamic Air Freight
