A cry for help from a frustrated Director of Human Resources at a local hospital became the impetus for the birth of Franklin Communications: “Our managers and supervisors can’t write clear sentences, proposals or emails. Can someone from your department train our management team?” This plea was addressed to the head of the English Department of the University of Pittsburgh where I was an English professor teaching a course I designed for organizations called “Written Professional Communication.” Because of this course and my interactive style of teaching, the head of the Department recommended me.

The rest is history, as the saying goes. I established Franklin Communications and shifted gears from professor to trainer, writer, coach, and consultant, though I maintained my affiliation with the University as an adjunct professor, teaching a night course to older working students who returned to the university for a degree and an Executive Writing course to MBA students at the Katz Graduate School of Business at the University of Pittsburgh.

Training

In business for over 25 years (Franklin Communications), Harriet and her team have created 26 half day and one and two day skills-based training programs and conduct them for companies and associations throughout the U.S., including Puerto Rico and Hawaii, as well as internationally in England, Brazil, Chile, Peru, Mexico, India and Malaysia.

Speaking

A recognized national and international authority on writing and communicating, Harriet is a keynote speaker and presenter for companies, associations and non-profit organizations, usually on the subject of her training programs, but modified for one-hour presentations. She frequently leads panel and roundtable discussions at conventions and conferences as well.

Coaching

Harriet and her team coach individuals, working one-on-one to help people improve their communication skills, as well as working with teams.

Writing